This Week’s Updates

Enabling the Team

EQ Is Not Just About What You Say. It’s Your Body Language Too. by Wes Kao
Emotional intelligence depends on whether facial expressions, tone, and body language reinforce what someone is saying, so leaders need to understand their unconscious signals and create the conditions for more honest, productive conversations.

Tension-Based Prioritization (A Non-Framework) by John Cutler
Recurring tensions expose where teams lack the conviction to stop, reset, or fund work, producing better priorities than another scoring framework would.

Product Direction

How to make AI better at product by Luca Rossi
AI produces better product work when teams preserve the context behind decisions through product decision records and a shared language.

A Fresh Definition of The Product Role by Marty Cagan
The product role shifts from backlog coordination to applying judgement, context and responsibility for value and viability.

Continuous Research

Thoughtful AI Implementation for UXR Leaders by Ashlee Edwards, Ph.D.
Thoughtful AI adoption starts with clear boundaries, protects core research skills and evaluates quality, risk and actual time saved.

Dogfooding vs. QA vs. User Research by Nielsen Norman Group
Dogfooding catches defects but cannot replace research because employees understand the product too well to represent genuine users.

Continuous Design

AI UX debt: A new bottleneck by Zeeshan Khalid
AI can make interfaces look finished before teams resolve how they should behave, creating UX debt through inconsistent patterns and missed edge cases.

When AI-generated output is effortless, experience is your edge by Michelle Turner
When AI makes polished output cheap, product quality depends more on a trained eye, clear direction and informed design judgement.

Continuous Development

Can software factories actually work? by Jina Yoon
AI coding scales when agents receive product context, deterministic checks and guardrails that assume failure, not just better prompts.

Who Does What? Team Topologies For The Agentic Platform by Olivier Wulveryck
The agentic platform defines what needs to be provided. Team Topologies defines who provides it, and how teams interact to make it happen. This second article applies Skelton and Pais’s model to a world where agents produce and humans orchestrate.

This Week's Poll

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New Workshops For Building Better AI Products

Measure AI-Powered Experiences
& Keep AI-Generated Interfaces Aligned

As AI becomes part of everyday product work, teams need better ways to judge whether the output is actually good. Two new hands-on workshops at UXDX San Francisco focus on exactly that!

Marina Lin and Amit Sathe from Docusign will show how to measure AI-powered experiences across trust, transparency and output accuracy, while Sam Alexander and Chris Strahl from Knapsack will explore how to test AI-generated interfaces against your design system, components and quality standards.

Both sessions are designed to give you practical frameworks you can take back to your team, whether you are trying to understand if an AI feature is worthy of users’ trust or prevent AI-generated work from creating inconsistency, accessibility issues and rework. Book your UXDX San Francisco ticket now to secure access to the workshops. Check-out the full agendaa and tickets below.

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Video Of The Week

Driving Transformational Business Results:
The Role of Design Across the Org

In this conversation, Alex Burke speaks with Daniela Jorge, Chief Design Officer at Capital One, about what it takes to build a world-class design organisation and connect design work to broader business priorities. Daniela shares how design can move beyond execution to influence product strategy, customer outcomes and organisational growth.

The discussion explores how design teams earn influence, collaborate with business-critical functions and create a shared strategy that resonates across the organisation. Drawing on Daniela’s experience across major brands, the session looks at what has worked, what has not, and how design can create meaningful value for both customers and the business.

Want to go into how careers and leadership are shifting as AI compresses the ladder? My ebook Managing Your Career In The Age Of AI explores how to build judgment, relationships, and influence in a world that keeps trying to automate the surface of the work.